Refund Policy

Return and Refund Policy 

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

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How Long Do Refunds Take After I Return an Item?

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A refund will be provided after we process your return item at Ckoolgam or third-party seller facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.

We issue the refund to the original payment method you used at the time of your purchase and it may take additional time for your financial institution to process the refund..

To avoid being charged, take the following actions:

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• Only initiate return requests for items in their original condition

• If applicable, apply the correct mailing label.

• Drop off or pick up each item you're returning at an eligible location.

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If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after Amazon receives and processes the item(s) and verifies the expected product(s) in your return request.

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Refund Times

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Refund Timeline                     Refund Method

3-5 business days                              Credit card

Up to 10 business days                     Debit card

Up to 30 days                                     Prepaid credit card (depending on the issuer of the card)

No refund issued                                Promotional certificate